When the producers cheat the consumers of their hard earned money and hurt them either physically, mentally or financially by selling goods or services, it is known as consumer exploitation. There are various ways in which a consumer gets exploited, few of which are mentioned below:
- High Prices: Very often traders charge high prices from their consumers than the prescribed retail price.
- Fake goods: It may sometimes happen that traders sell fake or duplicate goods in the name of genuine goods.
- Substandard quality: The traders may cheat the consumers by degrading the quality of the product and selling those in the market like expired products, defective items.
- Underweight and Under-measurements: the weight of the product that is being old may not be weighted correctly.
- Impure and adulterated food items: Edible items like oil, ghee, and spices adulteration is made in order to earn higher profits. It causes huge damage to the consumers both financially and physically spoiling their health.
- Lack of safety devices: Electronic goods may not be well equipped with proper safety measurements. This may cause accidents to consumers.
- Incomplete information: Sometimes wrong information may be provided by the sellers which misleads the consumers. It may be in terms of price, quality, expiry date, reliability, life cycle, durability, effects on health, safety and security, terms and conditions of the product.
- Unsatisfactory after-sale service: Many of the high cost durable items such as cars, electronic goods, home appliances require adequate after-sale service. The suppliers do not provide proper after-sale service which dissatisfies the consumers.
- Environmental hazards: The suppliers may cause environmental hazards like air, noise, water pollution which poses environmental threats to the consumers.
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Article by Anisha Dutta
She is a content evangelist who believes that the Science of today is the Technology of tomorrow.
She can be reached at https://twitter.com/Anisha_Dutta29