The Dial 100 service is a prompt service given to the public to ensure their safety and security. It is on the lines of Dial 911 of the US and is said to be completely operational from the month of October 2016. The Government of Uttar Pradesh has appointed Ernst & Young for the consultation of this project, which falls broadly under the category of Police Emergency Management Response System. Dial 100 has already been operational in the police stations of Lucknow, Kanpur city, Allahabad, and Ghaziabad. Some of the key features of the Dial 100 service would be that the call centre would be of 400 lines and have a handling capacity of 2 million calls per day in English, Hindi and other regional languages, it would be operational 24 hours a day.
The foundation stone of Dial 100 service has already been laid by Akhilesh Yadav, the Chief Minister of Uttar Pradesh. The building for the Dial 100 service will be developed on an 8 acre land in Gomti Nagar Extension. The approximated cost involved in this project is Rs.2,325.33 crore. The Dial 100 building will be consisting of the world’s biggest modern PERS (Police Emergency Response System). The Project has made use of the latest technological advancements and optimal use of cloud frameworks for better coordination between the headquarters and the sub-centres.
With the launching of this project, a person in any state of emergency can contact the centre either by sending a text or a phone call or any other communication method. Once notified, immediate help and relief will be provided to the public. It has also been set that the response time for four wheelers is 20 minutes in rural areas whereas in the case of urban areas, 15 minutes has been set as the response time for four wheelers and 10 minutes for two wheelers. The Dial 100 service will be responsible for providing its service both to the rural as well as the urban areas.
We frequently hear of bad law and order situation in UP, such efforts by the present government under Akhilesh Yadav is really appreciable and definitely shows a progressive attitude and effort towards better governance. Initiatives like these taken by the Chief Minister is sure to bring in stability and order in the state. Another notable initiative called as the 1090 Women Powerline has been operational for Women safety and the UP government has proved their capability to enable fastest possible actions for issues that require immediate attention.
The Dial 100 service can really help in reducing the crime rates further. It has been said that the service will be launched on 2nd October 2016 i.e. Gandhi Jayanti. This is the very first time where the modernization of the police control system will take place on such a large scale in India and it will surely be one of the greatest projects within the state as well as the country. This must set an example for all the states so that every state government must try and implement these kinds of services that will not only help the public but also maintain law, order and stability within the country.