|Image courtesy: helpchat.in|
Helpchat has a tagline of "Do More by Doing Less". It behaves like a personal assistant for any consumer. If someone needs any help around anything, be it of any service or product, the consumers can directly chat with a dedicated domain expert through the app and get their queries answered.
To answer the customer’s queries, Helpchat has built a team of 600+ experts. "We are also using NLP/AI to automate the answering of these queries. Currently, more than 25% of the 30,000 daily requests are handled by a chatbot" says Vishal Chaudhary, CTO - Helpchat.
The pivot of Akoshas business model to Helpchat demonstrates a big leap from an online complaint platform to the chat based information provider and assistant for various services.